Terms of Service

Last updated: October 30, 2026

These Terms of Service apply to all services provided by B&K Car Detailing ("B&K", "we", "us"), a family-owned mobile car detailing service based in Hartford, Connecticut. By booking a service with us online, by phone, by text or in person, you agree to these terms.

Mobile Service

We come to your home, office or another location you choose in Connecticut. You confirm that you have permission to have the vehicle serviced at that location. Access to an electrical outlet is required. Water access is not required, we bring our own water supply.

Booking and Payment

Booking online through our scheduling page reserves your appointment. No payment is collected at the time of booking. Payment is due when the service is completed, by cash, Zelle or card. Our listed prices include sales tax. Online booking prices may vary by vehicle size. Quotes sent by message are based on the vehicle information you provide and may be adjusted if the condition of the vehicle is significantly different from what was described, always with your approval before we continue.

Cancellations and Rescheduling

Please cancel or reschedule at least 24 hours before your appointment. We may reschedule because of rain, snow, extreme temperatures or other conditions that affect the quality of the work. In that case we will contact you to choose a new date at no extra cost.

Before Your Appointment

Please remove personal belongings and valuables from the vehicle. We are not responsible for items left inside. Let us know in advance about any existing damage, aftermarket parts, or sensitive areas.

Results and Expectations

Results depend on the age and condition of the vehicle. Our 1-step paint polish typically removes about 80 to 90 percent of swirl marks and light scratches. Deep scratches, rock chips, permanent stains and damage that goes through the clear coat may not be fully correctable. Additional polishing time beyond the quoted service can be requested at an additional hourly cost. We will point out existing paint, interior or body damage before starting when we notice it. We are not responsible for pre-existing damage, or for parts or trim that are already loose, worn or failing.

Ceramic Coating

Coating durability depends on proper maintenance. We recommend hand washing only, no automatic car washes, using a pH neutral shampoo, and applying a booster sealant every 3 months. Durability may be reduced if these care instructions are not followed.

Satisfaction

If something included in your service was not done to your satisfaction, contact us within 48 hours of the appointment and we will come back to make it right.

B&K Detail Care Club

The Detail Care Club is a maintenance plan with visits once a month or every two months, at the price listed on our website at the time you join. Members must have completed a full detail with us before joining. If your last service with us was only a ceramic coating or paint polish, the first visit may have an additional cost to bring the interior up to standard. There is no contract and you can cancel at any time by letting us know. Maintenance visits are scheduled by appointment. Member benefits such as discounts, promotions and giveaways may change over time.

Photos and Videos

We photograph and film our work before and after each service. We may use these images and videos on our website and social media. If you prefer that your vehicle not be shown, just let us know before the service.

Changes to These Terms

We may update these terms from time to time. The latest version will always be posted on this page.

Contact

B&K Car Detailing, Hartford, CT

Phone or text: (860) 990-3360

Email: services@bkcardetailing.com